Question 1

Do you have electricity at the lodge and what type of plug sockets do you use?

Accepted Answer

Yes we have electricity at the lodge and we use three pin square UK plug sockets.

Question 2

What kind of personal care items are offered in the rooms?

Accepted Answer

Shampoo, soap, body lotion, facial tissues, and towels.

Question 3

Do the rooms have mosquito nets?

Accepted Answer

All rooms have walk-in mosquito nets.

Question 4

Do you have a laundry facility?

Accepted Answer

Laundry service for room linens and towels is provided. No personal laundry services available.

Question 5

Do you have cell phone reception and WI-FI at the lodge?

Accepted Answer

There is little to no cell phone reception in this remote area. WI-FI is available at Njobvu Safari free of charge for guests. Wi-FI occasionally may experience limited connectivity.

Question 6

Is it customary to tip guides and staff?

Accepted Answer

Tipping is not expected but always enthusiastically received if you are happy with the service. Please always give tips for the staff to the management to be shared, and please tip your safari guide individually.

Question 7

Do you cater for specific dietary requirements such as vegetarians?

Accepted Answer

Yes we do. Please inform reservations when making your booking what your dietary requirements are.

Question 8

Are children allowed at Njobvu Safari?

Accepted Answer

Yes, children are welcome at Njobvu Safari. Any child over 12  is considered full price.

Question 9

What methods of payment do you accept?

Accepted Answer

We accept Kwacha cash, Visa, Master Card, and American Express credit/debit cards.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellation fees will be charged as below depending on how far in advance the booking is cancelled: 
Cancelled between 120 – 91 days before arrival = 25% of the cost of the booking
Cancelled between 90 - 61 days before arrival = 50% of the cost of the booking 
Cancelled between 60 - 45 days before arrival = 75% of the cost of the booking 
Cancelled within 45 days before arrival = 100% of the cost of the booking
 
Any cancellations due to unexpected COVID 19 related issues with be issued a full refund.

Question 11

Are the park entry fees an additional cost?

Accepted Answer

park fees are included in your stay.

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